Acurion Advisory Pty Ltd (“Acurion Advisory”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) as contained in the Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy outlines how Acurion Advisory handles your personal information, including how we collect, use, disclose, store and protect it. It applies to all individuals who interact with us, including clients, contractors, employees, suppliers and website visitors.
This Privacy Policy also applies to our website (the “Site”). We may update this Privacy Policy periodically to reflect changes to our practices or legislative amendments. The latest version will always be available on our Site.
1. Types of Personal Information
The types of personal information we may collect, and hold will depend on the nature of our engagement and interactions with you. Generally, this may include:
- Full name, date of birth, residential address, phone number and email address
- Employment information and occupation
- Bank account details, superannuation and investment information
- Tax File Number (TFN) and other taxation-related details
- Business records, financial statements and other accounting information
- Sensitive information (e.g. health, criminal, or professional memberships) where necessary and permitted under the Privacy Act.
2. How We Collect Personal Information
We generally collect personal information directly from you, such as through face-to-face meeting (including via Teams or Zoom), phone calls, email correspondence, and website forms. We may also collect your personal information from third parties, including:
- Your authorised representative (e.g. financial adviser, lawyer, mortgage broker)
- Publicly available sources
- Associated business
- Government departments or regulatory bodies
- Third-party identity verification services, sanctions screening databases, and regulatory data sources (including ASIC, the Australian Taxation Office, the DFAT Consolidated Sanctions List and the UN Security Council Sanctions List) where required to satisfy our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and our AML/CTF Program
If you provide personal information about another individual, you must have their authority or consent and refer them to this Privacy Policy.
3. Meeting Notes and Recordings
Occasionally, we may record client meetings or use transcription tools (e.g. Microsoft Teams) to assist with note-taking and ensure the accuracy of our services. These recordings are for internal use only and are not made by default. Where a meeting is to be recorded, we will inform you in advance and provide you with the option to decline.
Any audio or transcription files created are handled securely, retained only for as long as necessary to fulfil their purpose, and then deleted or de-identified in accordance with our data retention practices. We do not use recordings for marketing or external purposes.
4. Use of Personal Information
We collect, hold, use and disclose your personal information when it is reasonably necessary to carry out our business functions and activities, including:
- Providing professional service in accordance with our engagement
- Responding to your enquiries and services requests
- Managing and maintaining communication with you
- Notifying you of service offerings, updates, or events
- Administering internal operations and staff matters
- Fulfilling employment or recruitment process
- Managing third-party service providers and contractors
We may also use your personal information for marketing purposes. If you do not wish to receive marketing communications from us, you may opt out by contacting us or using unsubscribe function provided.
If you choose not to provide requested personal information, we may not be able to fulfil the relevant service or engagement.
5. Disclosure of Personal Information
We may disclose your personal information to third parties where reasonably necessary for the purposes described above or where required by law. These third parties may include:
- Our staff, contractors and associated service providers
- Legal, accounting and other professional advisers
- Government departments, regulatory authorities, or law enforcement bodies
- Cloud-based software providers (e.g. Xero, MYOB, SharePoint, etc.)
- Outsourced administrative or IT service providers located inside or outside Australia
- Regulatory authorities including the Australian Transaction Reports and Analysis Centre (AUSTRAC), the Australian Federal Police, and the Australian Sanctions Office (within the Department of Foreign Affairs and Trade), where we are required to make reports under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) or other applicable laws. Where required by law, we may be prohibited from informing you that such a disclosure has been made
We do not sell or trade personal information. We also do not disclose your personal information to third parties for the purposes of marketing to you. We may, however, share aggregated or de-identified information for research or promotional purposes.
6. Overseas Disclosure
In some cases, personal information may be stored or processed by third-party providers overseas. Where we disclose your information to these providers, we take reasonable steps to ensure that they comply with the APPs or are subject to laws substantially similar to the Privacy Act.
7. Data Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures include:
- Physical security of offices and document storage
- Password-protected and encrypted digital systems
- Access controls and internal policies governing data management
We retain your personal information only as long as necessary for the purposes outlined above or as required by law. When no longer needed, we securely destroy or de-identify the information.
Where we are required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) or other applicable laws to retain records relating to your engagement, we will hold those records for the period required by law. For AML/CTF records, this is a minimum of seven (7) years following the conclusion of our relationship with you.
8. Access and Correction
You may request access to, or correction of, the personal information we hold about you. Request should be made in writing. We will respond within a reasonable timeframe and may request identity verification. While we do not generally charge for access requests, we may charge a reasonable fee for extended or complex requests.
If you believe any personal information we hold is inaccurate, incomplete or outdated, please contact us to request a correction.
9. Cookies and Website Use
We may use cookies on our website to improve functionality and analyse user behaviour. Cookies do not reveal your personal identity but help us enhance your online experience. Most web browsers allow you to control or disable cookies through your settings. If you choose to disable cookies, some features of our website may not function properly.
10. Links to Third-Party Websites
Our website may include links to third-party websites. These sites are not subject to our Privacy Policy, and we do not accept responsibility for the content or privacy practices of any linked site. You should review the privacy policies of those third parties independently.
11. Making a Complaint
If you have a concern or complaint about how we handled your personal information, please contact us. We will investigate the issue and respond within a reasonable period. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
Contact Us
Acurion Advisory Pty Ltd
Website: www.acurion.com.au
Email: contact@acurion.com.au
Phone: 02 8530 8333